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ISSUE – Aug. 10 | At Talkspace, Start-Up Culture Collides With Mental Health Concerns

In 2016, Ricardo Lori was an avid user of Talkspace — an app that lets people text and chat with a licensed therapist throughout the day. A part-time actor in New York City, Mr. Lori struggled with depression and anxiety, and he credited the app with helping him get out of an abusive relationship. He was a believer in Talkspace’s stated mission to make “therapy available and affordable for all,” and when the start-up offered him a job in its customer support department, Mr. Lori was ecstatic.

Talkspace, which has raised more than $100 million from investors, had an office in the old Studio 54 building in Midtown Manhattan, with all the usual perks — a Ping-Pong table in the conference room and beer and wine in the company fridge, plus all the therapy employees wanted. “I felt like I was at the best place in the world,” Mr. Lori said. [ NY Times ]

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